Title: Senior People Science Consultant

Residence: Dublin, Ireland

Home town: Dublin, Ireland

While most people’s first jobs are fairly humble, Aoife Hayes’s early work provided a jump start on her future career. 

“Each summer during college I would work for my dad’s market research company,” says the Senior People Science Consultant. “I’ve been around research and experience measurement for most of my life.”

But there was some humility. The job involved the manual labor of scanning surveys—on paper. “Very old school,” she says. That theme extended well into the start of her employee engagement career as she spent “a lot of time reading through pages and pages of comments, coding them to identify themes, and understand the narrative.”

What brought her to Glint? The answer is simple. “Advanced technology,” she says.

Learn more about Aoife’s work and life.

Work

What’s your specialty on the People Science Team? I’m not sure about a speciality, but there are so many aspects of this work that I love. I’m a total nerd for questionnaire design, and I get a lot of energy from seeing organizations implement real change. I enjoy building a good relationship with my clients to better understand their needs and develop the trust needed to have open and honest conversations. 

What got you interested in People Science? I am fascinated by the psychology of motivation and understanding what matters most to people. I started out in the area of customer experience measurement. We were helping companies develop and deliver better service for their customers, and it was interesting and varied, challenging work. But when we started working in the employee engagement space, my sense of fulfillment really grew. It just felt different—a positive force for good. 

What’s your motivation for doing what you do? The feeling that we are making a difference. We are helping organizations build better, collaborative, and more engaging work environments for their employees, and in doing this, we help create better customer experiences, improved quality of work, and more smiling faces. It’s a win-win. 

Any career goals you’re working toward? I am lucky to work with exceptionally talented people in an environment where continuous development is encouraged and supported. My focus right now is to continue to learn from my peers and use our combined experience to deliver excellence for our customers.

What has been a big learning moment in your career? Choose competence over confidence. Confidence is highly rated, but it’s not always a proxy for competence and can have the effect of overshadowing people. I attended a seminar on this subject, and the speaker said something that has stuck with me: “Would you rather have a confident pilot or a competent pilot?” It’s important to build your knowledge and expertise.

What’s your top tip? I’ve tried to stop being so afraid to make mistakes. It happens, and I can honestly say these are the times that make you reflect, adjust, and grow. 

Life

How many cups of coffee do you drink per day? I try to limit myself to two a day; I’m a bit of a caffeine fiend. We invested in a good coffee machine during lockdown, which in hindsight might not have been a good decision! I also LOVE a good cup of tea and drink about three cups a day.

What do you like to do outside of work? I love to listen to music and dance away in my kitchen while experimenting with recipes. The thing I’m most looking forward to post-lockdown is having friends over for dinner and chatting away into the evening. I’d love to get into gardening a bit more, but my puppy, Roxy, enjoys eating plants too much at the moment. 

Connect with Aoife on LinkedIn.