Knowledge Manager/Trainer

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  • Location Remote, SF Bay Area, or Lincoln, NE
  • Department Customer Success
  • Type Full-Time

At Glint, our mission is to help people be happier and more successful at work. Maintaining a high level of engagement for Glintsters and our obsession for customer success are both core values of our team.  The ability to quickly surface accurate information seamlessly, when you need it, contributes significantly to a positive employee and customer experience.

We are looking for a qualified technical content manager and trainer to join our team. This person will play a critical role, as part of the Customer Empowerment and Customer Success organizations, by creating, improving and maintaining product and best practice documentation to support Glint solutions. You will interface directly with customer success, product management and people science to build a scalable content management strategy, including ongoing maintenance. A secondary responsibility is assisting in creating and delivering product training internally and to our customers.

What you will do…

  • Develop content strategy that aligns with short- and long-term objectives with specific consideration for scalability, agility, efficiency and ease of access.
  • Collaborate with Product Management, Engineering, Customer Success and People Science teams as subject matter experts, to write new and edit existing technical documentation for internal and customer audiences.
  • Consolidate existing content management systems, where appropriate, to simplify experience for internal users.
  • Conduct early release testing and validation with CS team.
  • Partner and collaborate with Product Management on internal product training.
  • Leverage information and questions in Slack, Confluence, Google drive,etc. to develop new or update existing content.  
  • Work with Training Manager to leverage internal LMS (Lessonly), customer LMS (Skilljar), and Glint community, as appropriate, to deliver content and training materials.
  • Assist in building customer training, both on-demand content and live virtual presentations.
  • Provide support and backup to Training Manager to deliver live virtual customer training.

 

Who you are…

  • Bachelor’s Degree in writing, English, marketing or similar.
  • 3-5 years experience within a content management system framework and understanding of information architecture.
  • Strong organizational, verbal communication and content writing/editing background.
  • Ability to grasp new topics quickly and communicate clearly and professionally with internal stakeholders and subject matter experts.
  • Competence in developing training content from technical documentation.
  • Ability to deliver internal and customer-facing live and live-virtual training.
  • Ability to manage time and prioritize work autonomously.
  • Desire to thrive in a faced-paced team environment.
  • Self-starter approach to work
  • Prefer working in a collaborative, cross-team capacity
  • Industry experience preferred
  • Ability to grasp new technology quickly.
  • Strong customer focus.

Who we are…

Glint is a rapidly growing software and analytics company that helps organizations increase employee engagement, develop their people, and improve performance.  Glint is known for powerful analytics, innovative organizational science, and a world-class user experience. The company has an extraordinary team of passionate professionals who love working together to help organizations thrive.

What we are all about…

Glint helps you see into your organization in revolutionary ways, giving you the power to create real impact on employee engagement, retention and business performance.  Glint leverages real-time people data to give leaders and managers a holistic view of an organization’s health, the insight to predict problems, and direction to take action. Based in Redwood City, California, Glint customers include United Airlines, eBay, AOL, Palantir, Red Hat, NVIDIA, Sony, LinkedIn, Intuit, Cognizant, IKEA, UTC, Square, FICO, Marketo, Veritas, Rockwell, and Pandora. https://www.glintinc.com

Stuff to perk you up…

  • Glassdoor Best Places to Work Award
  • LinkedIn Top 50 Startups 2017
  • Catered lunches at Glint offices
  • MacBook Pro or Air
  • Free premium snacks and drinks
  • Ergonomic and height-adjustable workstations
  • Flexible work arrangements
  • Very competitive compensation and benefits package
  • Opportunity to learn from a dedicated team and strong leadership
  • Dynamic, rapidly growing company, focused on helping organizations thrive

Glint values diversity & inclusion

Glint is committed to building a diverse team and culture. We are an equal opportunity employer and do not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, gender, sex, sexual orientation, gender expression, age, height, weight, veteran status, marital status, or disability status.