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“With Glint, we have more frequent longitudinal data and an environment where managers can analyze it in real-time. It’s proven invaluable in increasing awareness and energy around the topic of workforce engagement.”

Richard Deal, SVP, Chief Human Resources Officer, FICO

Highlights

  • Glint helped FICO move to more frequent employee engagement pulses, greatly reducing the cycle time from measurement to analysis to action
  • Interactive dashboards help executive leadership explore engagement data to gain a deeper understanding of the drivers of employee engagement
  • More granular data empowers managers around the globe to analyze results and take more specific actions

Background

FICO is a Silicon Valley analytics software company, helping businesses drive higher levels of growth, profitability and customer satisfaction. Founded in 1956, FICO uses big data and mathematical algorithms to predict consumer behavior, and its analytic solutions are used in multiple industries. With more than 2,600 employees across 25 locations worldwide, FICO provides tools to manage risk, fight fraud, build more profitable customer relationships, optimize operations and meet strict government regulations.

Challenges

FICO embraced employee engagement with the philosophy that high-quality managers are the primary driver of engaged team members. Educating managers, investing in them and holding them accountable was central to their strategy. As the company grew, often through acquisition, the employee base became more geographically dispersed, and it became more difficult to maintain cohesiveness. With the goal of boosting employee engagement, FICO partnered with a leading performance management consulting company for a number of years to measure engagement through an annual survey and to equip managers to respond.

Achieving the desired results, however, proved challenging. Too much time passed between measurements. “Managers were rarely managing the same team a year later, so it was difficult to compare results,” said Richard Deal, FICO’s Chief Human Resources Officer. In addition, the results came to the managers in the form of PDF documents that were static and difficult for them to act on. Additional reports for employee demographic segments came at an additional cost. Finally, FICO found it was paying a premium price for the rich content and tools, but ultimately people weren’t accessing or using them enough.

Solution

After year three of the annual engagement survey, FICO re-evaluated its approach. Managers wanted more frequent pulses, more granular results and a more nimble response capability. They looked at a number of potential solutions and selected Glint. “We liked that Glint was new and they were flexible. They met all our criteria: more frequent, more granular, more interactive results. We trusted Glint,” said Deal.

Implementation was an immediate success. “Our HR Operations team worked with Glint on the rollout – it was really easy,” said Deal. FICO now pulses employees quarterly and delivers results to managers immediately – all at significant savings and with no additional cost for increased frequency or interactive results. “For the employees, Glint has been a big step forward. We didn’t appreciate the importance of the user interface until that first pulse – it’s a really great UI,” added Deal. Managers have enjoyed using the dashboard, which allows them to drill down and explore their team’s data. Getting feedback at the team and manager level has been very valuable and energizing.

The FICO leadership team is transparent about the feedback they receive and publishes results to all employees, communicating that the new measurement, feedback and change cycle will continue over months and years. They also appreciate Glint’s ability to do custom surveys and plan to take advantage of this for more specific or local pulses in the future, led by their HR business partners.

“With Glint, we have more frequent longitudinal data and an environment where managers can analyze it in real-time. It’s proven invaluable in increasing awareness and energy around the topic of workforce engagement,” said Deal. “More importantly, we sent a very clear message: we care about how you’re feeling.”

Benefits

  • Quick and easy implementation
  • More frequent employee pulses, greatly reducing the time between action and measurement of results
  • Interactive reports, dashboards and alerts to analyze granular segments of employee data and create specific response plans
  • An environment that managers enjoy using, re-energizing the team around employee engagement
  • Cost savings and the ability to explore additional data sets at no additional charge