Technical Support Rep (TSR) Dublin, Ireland

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  • Location Dublin, IE
  • Department Customer Success
  • Type Full Time

The Technical Support Representative will be responsible for providing technical support to our customers throughout their lifecycle on our People Success Platform. The ideal candidate has been in a technical or customer support role, understands how to prioritize customer needs, loves troubleshooting technology, has very strong written and verbal communication skills and is obsessed with helping customers succeed in a fast-paced environment.

What you will do…

  • Primary point of contact for all customer support inquiries on our People Success Platform, ranging from basic log-in requests to complex data and integration questions
  • Prioritize and drive timely resolution of technical support tickets using Zendesk support center
  • Support Customer Success Managers and work on special projects to deliver value to our customers
  • Serve as a trusted advisor and partner, delivering best practices, guidance, and an empathetic ear
  • Gather regular customer feedback and suggestions and present ideas to key stakeholders internally
  • Propose new ideas to continuously evolve the customer experience

Who you are…

  • Have 1-3 years of experience in a customer facing support role, ideally with SAAS technology
  • Fast learner who can understand and articulate technology at any level
  • Excellent verbal and written communication skills
  • Self-motivated team player that has ideas on fresh new ways to exceed customer’s expectations
  • Ability to multi-task and perform under pressure
  • Passionate about technology
  • Demonstrated technical problem-solving abilities