Technical Support Rep (TSR)

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  • Location Lincoln, NE
  • Department Customer Success
  • Type Full-Time

The Technical Support Representative will be responsible for providing technical support to our customers throughout their lifecycle on our People Success Platform. The ideal candidate has been in a technical or customer support role, understands how to prioritize customer needs, loves troubleshooting technology, has very strong written and verbal communication skills and is obsessed with helping customers succeed in a fast-paced environment.

What you will do…

  • Primary point of contact for all customer support inquiries on our People Success Platform, ranging from basic log-in requests to complex data and integration questions
  • Prioritize and drive timely resolution of technical support tickets using Zendesk support center
  • Support Customer Success Managers and work on special projects to deliver value to our customers
  • Serve as a trusted advisor and partner, delivering best practices, guidance, and an empathetic ear
  • Gather regular customer feedback and suggestions and present ideas to key stakeholders internally
  • Propose new ideas to continuously evolve the customer experience

 

Who you are…

  • Have 1-3 years of experience in a customer facing support role, ideally with SAAS technology
  • Fast learner who can understand and articulate technology at any level
  • Excellent verbal and written communication skills
  • Self-motivated team player that has ideas on fresh new ways to exceed customer’s expectations
  • Ability to multi-task and perform under pressure
  • Passionate about technology
  • Demonstrated technical problem-solving abilities